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What is the effect of customers‟ trust in their bank on customer retention in commercial banks in nakuru town international journal of economics, commerce and management, united kingdom. Customer relationship management is a very important tool for any company to maintain a good and profitable relationship with its customers good and well-planned customer relationship management can many implications for a company, customer relationship marketing can have an impact on customer retention, . This study has been conducted with an aim of examining the relationship between customer relationship management and customer retention this study uses survey method and regression analysis for . Impact of customers satisfaction and customers retention on customer loyalty different studies have examine the relationship of customer retention and customer . This thesis was dedicated to examine the effect of relationship marketing on customer loyalty customer relationship management and electronic relationships based .
Customer relationship management (crm) is a grouping of individuals, processes, and technology intended to recognize and deal with a company’s affairs with consumers by emphasizing on relationship development and customer retention. Impact of customer retention practices on firm and sustain an advantageous relationship with its effect on customer retention which in turn influences . The impact of customer relationship management (crm) practices on customer retention and the mediating effect of customer satisfaction subhasish das, phd scholar .
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Understanding the effect of customer relationship management efforts on customer retention and customer share development, the journal of marketing, vol 67, no 4 pp . Ethics and social responsibility research papers thesis on the effect of customer relationship management on customer retention current event essay aqa coursework help. Impact of customer relationship management on customers loyalty to find out the effect of customer retention programs on customer‟s loyalty management of .